Job: Manager IT Infrastructure

Employer: Warid Telecom 

Location:  Lahore (Pakistan)

Job Description

• Management of the corporate Service Desk

• Development/management of RFI and RFP for IT Infrastructure

• Development/ Management of Service Level Agreement (SLA) for all Infrastructure services and helpdesk

• Liaison with Project Management Team to develop IT Infrastructure Process (based oneTomStandards)

• Coordinate and liaison with Network Team to implement, test and manage corporate IT network

• Developing business and IT partnership and relationship

• Management of Intel based Inventory

• Ensure security and quality of service

• Planning and budgeting for IT Infrastructure expansion and continues improvement

• Team Management of qualified IT professionals to deliver operational efficiency

• License management of Microsoft and all other applications running on Intel platform

• Management of Franchise & Partner IT Support

• Business continuity and disaster recovery

• Planning and organizing trainings

• Data center design and operational management of Intel servers, storage and backup

• Management of overall distributed services

• Quality of service

• Process efficiency

Desired Skills & Experience

• Experience in Support Services

• Experience in dealing with vendors & contractors

• Experience in Outsourcing Experience in managing Service Desk

• Experience in managing large team Project management skills

• System implementation Core network design

• Strong verbal & written communications and organizational skills.

• Demonstrated ability to work in a team-based environment on large-scale projects

• Strong organizational skills Experience of leading and mentoring team of technical professionals Knowledge of enterprise Servers, SAN and Tape Library Knowledge of Data center standards and systems.

• Implementation of change control and O&M procedures

Job Purpose:

To ensure the Business Continuity by managing IT infrastructure and front end support in an effective and efficient way.

Job Requirements:

Experience Required:

8-10 years experience of IT Operations and Support

Degree Requirement:

Master’s Degree or 4 years Bachelors degree in IT/Computer Science.

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